> ## Documentation Index
> Fetch the complete documentation index at: https://docs.negentro.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Memory-Powered Customer Support Agent

> Ingest customer ticket streams and empower support agents with continuous historical context.

`POST /api/v1/conversations/ingest`

## Continuous Sliding-Window Conversation Ingestion

```bash POST /api/v1/conversations/ingest theme={null}
curl -X POST https://api.piyapi.cloud/api/v1/conversations/ingest \
  -H "Authorization: Bearer sk_live_prod_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "conversation_id": "conv_support_8910",
    "customer_id": "cust_3312",
    "channel": "zendesk",
    "turns": [
      { "speaker": "customer", "text": "Our SSO setup fails with error ADFS_INVALID_ASSERTION." },
      { "speaker": "agent", "text": "Checking certificate thumbprint validity in your tenant config." }
    ]
  }'
```


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